Employee engagement and well-being are major priorities in today’s workplace. Many companies use HR technology to help with this, but not all tools are the same, and some may not even give you the results you’re looking for. And this usually happens when the platform doesn’t fit your organisation’s needs, lacks customisation, or does not offer any advanced metrics.
Technology is evolving every day, and to address such issues, platforms like employee experience have been developed. While employee experience platforms have been widely used for quite some time, it was Josh Bersin who really introduced the concept of an employee experience platform in 2019.
In this blog, you will understand what an employee experience platform is and the factors to consider when choosing one for your organisation.
What is an Employee Experience Platform (EXP)?
An Employee Experience Platform (EXP) is a software program designed to help companies communicate and interact with employees effectively. Its capabilities enable organisations to track employees’ experiences over the course of their employment, giving them a true understanding of their motivation, happiness, engagement, and general well-being.
It provides assistance to both employees and managers. For managers, it streamlines work processes and makes it easier for them to complete managerial tasks. Employees would ultimately benefit from this by receiving higher-quality help from their superiors. Managers can work more efficiently, and, as such, dedicate more time to each employee.
Think of it as a guide for building a more accommodating and supportive work atmosphere where your employees feel appreciated and well-informed, which should improve their motivation, productivity, and team culture.
With the use of an employee experience platform, the following processes can be made digital:
- Performance management: With its accurate goal-tracking and continuous feedback service, this platform can expedite employee performance reviews.
- Communication channels: With a number of capabilities, this tool can improve internal communication and administration.
- Onboarding and training: This procedure digitalises the onboarding of new hires and offers a continuous resource library to give your employees access to the essential knowledge base.
- Career development: It can provide opportunities for learning and personalised employee development strategies to assist the career growth of employees.
- Employee recognition: To honour employee achievements and promote a culture of appreciation, peer-to-peer recognition programs are implemented.
Factors to Consider When Choosing an Employee Experience Platform (EXP)
Define your Objectives
First, decide what you want to achieve with this platform. Are you trying to lower your attrition rate, improve communication, or enhance employee engagement? Every organisation has different goals and objectives.
Tailor the Platform to Your Requirements
Select a highly customisable platform. You should have complete control over how surveys, feedback systems, and reporting tools are customised to meet the unique needs of your company.
Make sure the platform completely supports the objectives of your company.
Plan the Implementation
This should include timelines, key milestones, and responsibilities as per the needs of your organisation. Divide the procedure into doable stages.
Also, you must consult with your EXP provider to find out what aspects of implementation are your responsibility and what are entirely theirs.
Train your Team
After the employee experience app is operational, your company’s administrators and employees would require training. Make sure to give the required training as soon as possible.
Monitor and Adjust
To monitor employee’s engagement, participation rates, and other important indicators, use real-time insights and analytics.
The most important thing to consider is being willing to make adjustments in response to feedback and changing needs. If you’re not prepared to make the very first change in your organisation, then no amount of analytics or monitoring can make the difference.
Act on Feedback
Promote a culture in which receiving input is highly appreciated and taken into consideration. Make informed adjustments and set an example for how employee input immediately results in improvements.
Assess and Refine
Every digital employee experience platform’s fundamental requirement is that you continuously assess the platform’s effectiveness in relation to your initial objectives.
Try Before you Purchase
Sometimes a platform will not live up to your expectations, even if it seems fantastic in theory. So, it’s important to test-drive the platform you’ve selected to make sure it satisfies every requirement for your company.
The Benefits of Using an Employee Experience Platform
Better Empowerment and Culture
Nowadays, leaders and HR usually worry that the corporate culture may be lost as more work is being done remotely. When teams are dispersed and individuals operate from multiple locations, it can be difficult to create a unified culture. Giving employees a shared virtual workspace, however, can help create, preserve, or reinvent business culture.
Giving individuals the appropriate tools and resources actually gives them more power. Barriers to hierarchy are removed by establishing an open platform. It is possible to create a better, more inclusive culture by utilising today’s virtual experience platforms.
Enhanced Efficiency and Time Saving
People become less productive when they have to spend time searching for information, switching between apps, or performing repeated actions that could be automated. Throughout our workday, we switch between apps about 1000 times. The amount of time that is lost without realising it is easily seen. This issue is readily resolved by an employee experience platform, which combines all of the necessary technologies into a single platform.
Contentment and Well-Being at Work
Long days at work or at home can be difficult, and if workers do not get the support they need, they may become stressed out, burn out, or have a high turnover rate. An EXP supports both emotional and digital well-being by responding to employee requests in a more considerate manner. For instance, having a virtual coffee with colleagues provides a social connection, a respite from work, and an opportunity to discuss and exchange ideas.
Lower Turnover and Increased Retention
Employees who have good work experience are three times less likely to think about quitting. It makes sense to invest in positive experiences that promote employee retention, given the high costs associated with the recruitment, training, and onboarding processes.
Timely Decision-Making
HR professionals may ensure that problems are resolved efficiently by using real-time insights to help them make more informed decisions quickly.
Conclusion
In conclusion, employee experience platforms are not just a trend; they are a fundamental shift in how organisations approach work in the digital age. These platforms are redefining the future of work by emphasising the engagement and overall well-being of employees. According to Gartner, this approach not only boosts employee satisfaction by 32% but also reduces costs by the same percentage.
So one of the best decisions a company can make is to invest in a suitable employee experience platform. It’s an effective method of improving employee engagement, retention rates, and productivity. All of these can ultimately increase your company’s profitability.
Also Read: https://www.captainbiz.com/blogs/5-tips-to-take-your-business-online/
Frequently Asked Questions (FAQs)
What is the employee experience platform?
A digital tool or software that helps in managing and enhancing the employee experience is called an employee experience platform.
A variety of tools, including employee engagement surveys, performance management, goal-setting, content management, communications, and HR analytics, are usually included in an employee experience platform.
How should employee experience be measured?
The process of measuring employee experiences includes obtaining and evaluating information on a range of topics, such as perceptions of your company, engagement, and satisfaction.
Employee experiences can be measured through one-on-one interviews, tracking indicators like absenteeism and turnover rate, and frequent employee engagement surveys to get input on topics like job satisfaction and growth prospects.
How can one design an employee experience strategy?
Designing an employee experience strategy generally involves integrating the employee experience with your company culture and examining the current experience to identify areas for improvement. It’s important to define your objectives based on the insights you gather and understand who your employees are and what they need.